JaneApp 2FA Enforcement – Sync Disruption

This article explains what happens when JaneApp enforces Two-Factor Authentication (2FA) on a client account and how it impacts syncing with TrustDrivenCare (TDC).

Overview

JaneApp has recently begun enforcing 2FA (Two-Factor Authentication) on some accounts without prior notice to the clinic or to us.

When this happens:

  • Our integration authentication breaks
  • ClinicSync cannot access Jane
  • Data stops syncing to TDC

This is not caused by TDC.

It is triggered by a security change on JaneApp’s side.

Who Can Enable/Disable 2FA?

We think:

  • Users with “Full Access” permissions in Jane could enable or disable 2FA enforcement at the clinic level.

However, in recent cases:

  • 2FA enforcement appears to have been applied directly by JaneApp
  • Clinics report they did not manually enable it

We currently believe these recent enforcements are initiated by JaneApp themselves, not by clinic staff.

How to Identify This Issue

Common signs:

  • Sync suddenly stops
  • Appointment status did not change
  • Missing appointment
  • No recent Jane credential updates

If sync was previously working and suddenly stops, 2FA enforcement is a likely cause.

Resolution Process

If 2FA enforcement breaks sync:

  1. Confirm with the client whether 2FA was recently enabled.
  2. If unclear, assume enforcement may have been applied by JaneApp.
  3. Escalate to Dev.

Our development team can:

  • Reconfigure the authentication
  • Enable 2FA on our side
  • Restore sync functionality

Once updated on our side, data should begin syncing again.

What to Tell Clients

Keep messaging simple and neutral.

Suggested explanation:

It looks like Jane recently enforced two-factor authentication on your account, which temporarily interrupted our connection. Our development team enabled the 2FA, and syncing should resume shortly.