Taft Support - Emails to Forward TDC Tickets to

Environments Taft has access to:

• support@trustdrivencare.com email - please check password info with Kerry or Martha (2FA required, gets sent to this link)
• app.trustdrivencare.com under the user hello@taftsystems.com - please check password info with Kerry or Martha

Please forward emails to TDC as instructed below:

• ALL tickets should be forwarded to the _all-tickets channel for logging them internally:

  _all-tickets-aaaatjhzegnubpim25vy5bco5i@clinicgymhybrid.slack.com

• ALL important/urgent tickets that need immediate action from the TDC team should be forwarded to the _urgent_tickets channel:

  _helpscout-aaaarmqo6jgypyzz3v5mmeao2a@clinicgymhybrid.slack.com

  AND to the EMAIL: team@trustdrivencare.com

  
  

• ALL Jane App tickets, development-related tickets (functionalities that don't seem to be working in the background), Appointment Reminder issues, contacts not syncing issues, etc. should be forwarded to the _urgent_tickets channel with a mention to the developer Pedro

  AND directly to him at his email pedro@trustdrivencare.com

• ALL Custom Work requests and Premium Support call requests should be forwarded to the _urgent_tickets channel

  AND to the email team@trustdrivencare.com

  
  

• ALL cancellation requests and other requests not covered by Taft should be forwarded to the _urgent_tickets channel

  AND to the email team@trustdrivencare.com